Feedback and Complaints
Your voice helps us improve.
Compliments, suggestions and complaints are all welcome. Raising a concern will never affect the support you receive.
How to give feedback
- Use the form on this page
- Talk directly to your support worker, or ask to speak with a senior person
- Call 0405 014 564 or 0416 042 284
- Email info@iwcs.com.au
You can have an advocate, family member or friend help you. Interpreters can be arranged.
How we manage complaints
We resolve complaints openly, honestly and quickly. Your complaint will be acknowledged within one working day.
Not satisfied with the outcome?
- NDIS Quality and Safeguards Commission — 1800 035 544, ndiscommission.gov.au
- National Disability Insurance Agency — 1800 800 110, ndis.gov.au
- NSW Ombudsman — 02 9286 1000 or 1800 451 524, ombo.nsw.gov.au