Frequently asked questions.

Adults with disability who want support with daily living, independent living, community participation or health-related needs. We also deliver home services to older people under subcontracting arrangements. Contact us to talk about your situation.

Most of our supports are funded through the NDIS. If you don’t have a plan yet, we can talk you through the next steps and point you to the right information.

Yes — with the participant’s consent. Participants, families, nominees, guardians, support coordinators and health professionals can all refer.

We are based in Sydney, including Wahroonga, Forestville, Killarney Heights, Frenchs Forest, Beacon Hill and Ryde. Contact us to check your location.

It depends on your needs, location and our current capacity. We’ll give you an honest picture once we understand what support you’re looking for.

We aim to match you with workers who suit your needs and preferences, and we’ll listen if a match isn’t working.

You guide decisions about your support. Plans are built with you, reflect your goals and are reviewed as things change.

Our nursing leadership guides planning, health-related risk and staff knowledge, so support is safe and informed — while staying personal, not clinical.

We welcome all feedback. Complaints are acknowledged within one working day and handled openly and fairly. See our Feedback and Complaints page.

Let us know. We’ll review your support plan with you and adjust supports, or help connect you with other services if needed.