Why Choose Informed Care Services
Nursing leadership provides an informed foundation for quality support. It helps us look beyond the immediate task and consider the person’s wellbeing as a whole — including health, communication, routines, safety, relationships and goals. Nursing leadership helps us understand individual health needs, medication considerations, changing circumstances and risk, and coordinate with health professionals where appropriate.
We are passionate about supporting people to live lives that feel purposeful and personal. That may involve everyday routines, but it can also mean pursuing interests, building skills, maintaining relationships, participating in community life and working towards goals that matter.
Safety does not mean controlling a person’s life. It means thoughtful planning that supports informed choice, wellbeing and confidence — so people can take part in the things they value, with the right support in place.
Trust is built through reliable staff, clear communication and professional boundaries. We aim for continuity wherever possible, so participants know who is coming and feel comfortable with them.
We work constructively with participants, families, guardians, support coordinators, plan managers and allied health professionals — always respecting consent and the participant’s rights.
We are open about how we deliver, review and improve our services. Our systems are designed to support safe, respectful and person-centred care.
Informed Care Services is a registered NDIS provider. Our registration details and approved supports can be verified through the NDIS Quality and Safeguards Commission Provider Register.
Verify our registration on the NDIS Provider RegisterOur services are delivered in line with the NDIS Practice Standards, the NDIS Code of Conduct and our own quality, safety and governance processes.
We welcome feedback, compliments and concerns. You can raise an issue with us in a way that works for you, and we will listen, respond fairly and use feedback to improve.
View our Feedback and Complaints ProcessWe take safeguarding seriously. We support participants’ rights, dignity, choice and control, and act promptly when there is a concern about safety, wellbeing, abuse, neglect or misconduct.
Our team members are recruited, screened, inducted and supported to deliver safe, respectful and capable support. Workers in risk-assessed roles hold the required NDIS Worker Screening clearance.
We record, respond to and learn from incidents and concerns. Where required, we notify the NDIS Commission and take action to reduce risk and strengthen our services.
Contact us
